Best CRM for Tilers in Australia (2026)
Best CRM for Tilers in Australia (2026)
You're flat out on jobs, quoting three kitchens this week, and a bathroom from six weeks ago just ghosted you. The job's still in a notebook somewhere. The customer? Gone to someone who followed up.
This is the tiling business problem nobody talks about. Not the grouting, not the lippage, not the tile selection drama. It's the leads that fall through the cracks because there's no system to catch them.
A CRM fixes that. Here's what tilers in Australia need to know.
Why Tilers Need a CRM in 2026
Tiling is a quote-heavy trade. A single bathroom renovation means three to five quotes before the customer decides. Kitchens and outdoor areas can take even longer — customers are comparing finishes, pricing per square metre, and availability all at once.
Without a system, here's what happens:
- You quote the job, the customer says "I'll think about it," and you move on
- Three weeks later they're ready to book — but you've forgotten the details
- They can't reach you because you're on a job site
- They go with the tradie who texted them last
In Australia's competitive tiling market, the businesses winning residential work aren't always the best tilers. They're the ones who respond fastest and follow up consistently.
A CRM is the tool that makes consistent follow-up automatic, not manual.
What to Look for in a CRM for Tilers
Not all CRM tools are built for trade businesses. Tilers need something that's:
Simple enough to use on a phone between jobs. You're not sitting at a desk. The CRM needs to work from a tradies van.
Built around quote follow-up. Quote management and automated follow-up sequences are non-negotiable.
Able to send SMS and email. Text message response rates are 10x higher than email for trade jobs. You need both.
Good at collecting Google reviews. Word of mouth drives tiling work. Google reviews are digital word of mouth — and they feed directly into local search rankings.
Priced for small business. Most tilers are sole operators or small teams. You need a tool that doesn't cost $500/month.
Kabooyaa for Tilers: How It Works
Kabooyaa is a CRM built specifically for trade businesses in Australia. It handles the full customer lifecycle from the first enquiry through to the Google review — without needing a marketing team.
Here's how a typical tiler uses it:
Step 1 — Lead capture. Enquiries from your website, Google, or Facebook come straight into Kabooyaa. No manual data entry.
Step 2 — Automated quote follow-up. After you send a quote, Kabooyaa sends a confirmation SMS immediately, then a check-in on day 3, and a nudge on day 7. All automatic. All from your number.
Step 3 — Job tracking. Move leads through stages: Enquiry, Quoted, Booked, Completed. You always know where every job is.
Step 4 — Review requests. After a job is marked complete, Kabooyaa automatically sends the customer a Google review request. You build your rating without remembering to ask.
Step 5 — Re-engagement. Six months later, Kabooyaa can send a "time for a bathroom refresh?" message to past customers. Easy repeat business.
Kabooyaa vs Tradify for Tilers
Both tools are used by Australian tradies, but they serve different purposes.
| Feature | Kabooyaa | Tradify |
|---|---|---|
| CRM and lead tracking | Yes — full pipeline | Basic |
| Automated SMS follow-up | Yes | No |
| Quote management | Yes | Yes |
| Job scheduling | Basic | Advanced |
| Inventory management | No | Limited |
| Google review automation | Yes | No |
| Email and SMS marketing | Yes | No |
| Pricing (AUD) | From $297/month + $497 setup | From $35/month |
| Best for | Lead conversion and customer retention | Job scheduling and timesheets |
The short version: Tradify is better if you need detailed job scheduling and timesheet tracking. Kabooyaa is better if you want to win more quotes and build a customer base that comes back.
For most tilers, the bigger problem is lost leads and no reviews — which is exactly what Kabooyaa solves.
How Much Business Are Tilers Losing Without a CRM?
Here's a rough calculation. If you quote 10 jobs per month and your current close rate is 30%, you're winning 3 jobs. The average residential bathroom or kitchen tile job in Australia runs $2,500 to $6,000.
If a CRM improves your close rate to 40% — just one extra job per month — that's $2,500 to $6,000 in additional revenue. At $297/month for the CRM, the ROI pays out in the first extra job.
Most tilers who use Kabooyaa report that follow-up automation is the single biggest change. Not because customers were uninterested — but because they simply didn't hear back at the right time.
Setting Up Kabooyaa as a Tiler: What the First 30 Days Look Like
Week 1: Connect your Google Business Profile. Set up your quote follow-up sequence — confirmation SMS, day 3 check-in, day 7 nudge.
Week 2: Import any open leads and current quotes into the pipeline. Add past customers to the contacts database.
Week 3: Set up the Google review automation. After every completed job, it fires automatically.
Week 4: Check results. See which leads you closed, which ones went cold, and what your review count looks like.
Most tilers are live and automated within the first week.
Seasonal Trends Tilers Should Know
Tiling work in Australia tends to spike in two seasons:
Spring (September–November): Homeowners start renovation projects before summer. This is the highest quote volume period for kitchen and outdoor tiles.
Post-Christmas (February–March): Second wave of bathroom and laundry renovations as people use their Christmas break to plan updates.
During peak periods, response time matters more. A customer requesting three quotes will often go with whoever gets back to them first. Automated responses through Kabooyaa mean your business responds within minutes — even if you're halfway through a floor install.
Frequently Asked Questions
What is the best CRM for tilers in Australia?
Kabooyaa is designed specifically for trade businesses and includes automated quote follow-up, SMS and email marketing, and Google review automation. It's built for sole traders and small tiling businesses that want to convert more quotes and build their local reputation.
Do I need a CRM if I'm a sole trader tiler?
Yes — especially as a sole trader. You don't have admin staff to follow up leads and chase reviews. A CRM does that automatically so you can focus on the job.
How does automated quote follow-up work for tilers?
After you send a quote, the CRM sends a confirmation SMS to the customer. On day 3, it sends a check-in. On day 7, it sends a nudge. You set this up once and it runs for every quote automatically.
Can a CRM help me get more Google reviews as a tiler?
Yes. Kabooyaa sends a review request to every completed customer automatically. Over 3–6 months, this builds a Google profile that improves your local search ranking and generates word-of-mouth equivalent online.
How much does a CRM cost for a tiling business?
Kabooyaa starts at $297/month AUD (Pro plan: 2 team seats, 1,000 marketing contacts) with a one-time $497 setup fee. For most tilers, a single extra job per month from better follow-up covers the cost entirely.
The Bottom Line for Tilers
You do good work. The problem is customers don't always know that until after they've hired someone else.
A CRM gives you the follow-up system that keeps your business in front of prospects at the right time — and collects the reviews that prove your quality to the next customer.
If you're quoting regularly but not closing as many jobs as you should, the gap is almost always in the follow-up.
Start your free trial at kabooyaa.com.au and set up your first quote follow-up sequence today.
Related Reading
- How Much Does a Tiler Earn in Australia in 2026? (And How to Earn More)
- How to Price Tiling Jobs in Australia: A 2026 Guide for Tilers
- How Tilers Can Win More High-End Renovation Projects (Without Competing on Price)
- Best Apps for Tilers in Australia (2026)
- Best CRM for Roofers in Australia: How to Handle Storm Season Without Dropping Leads